Frequently Asked Question

Shipping

1. What is the delivery time for my order?

Orders are processed within 1-2 business day. Delivery time is 4-7 business days.

2. How much does shipping cost?

We ship all orders in the United Kingdom for £2.95.

3. Can I track my order?

Yes! Once the item has been shipped, you will receive a tracking number via email that you can use to track your order.

Returns and refunds

1. What is your return policy?

We accept returns within 14 days of receiving your order. Items must be unused, in their original packaging and in the same condition as shipped.

2. What should I do if I receive a damaged product?

If your item arrives damaged, please email us at support@lullaloom.uk within 24 hours with pictures of the product and packaging. We will cover the return shipping and send you a replacement item at no extra cost.

3. When will I get my refund?

Your refund will be processed and sent to your payment method within 6 business days after we accept the return.

4. Do you charge fees for restocking?

No, we do not charge any fees for refilling our products.

Exchange and cancellation

1. Do you accept exchanges?

No, We don’t Offer Exchanges.

2. Can I cancel my order?

Yes, you can cancel your order before it ships. Otherwise, you must follow the returns process.

General

1. What payment methods do you accept?

You can see the payment icons at the bottom of the website.

For more information, read our payment policy.

2. How can I contact you?

You can contact us via:

Address: Attilastraße 13, 93093 Donaustauf, Germany

Phone: +491774612395

Email: support@lullaloom.uk

VAT Number: DE367775994

Opening Hours: Monday – Saturday: 09:00 AM – 08:00 PM