Terms of service

Welcome to LullaLoom and our website and shop at https://lullaloom.uk/
These Terms and Conditions (these “Terms”) (together with the documents referred to on it) tell you the terms and conditions on which we sell you our products shown on our website (“Products”).
Please read these Terms carefully before ordering any Products.
By ordering any of our Products, you agree to be bound by these Terms. If you do not agree, you will not be able to order any Products from us.

ABOUT US

We are LullaLoom, Attilastraße 13, 93093 Donaustauf, Germany (“LullaLoom”, “we”, “us”, “our”).
We operate the website and shop at https://lullaloom.uk/ (our “website”).
To contact us, please email support@lullaloom.uk or call +49 177 4612395.
These Terms were last updated on Tuesday, November 04, 2025.

The following also apply to these Terms and form an integral part of these Terms:

  • our Privacy Policy;
  • our Cookie Policy; and
  • our Shipping, Refunds and Returns Policy.

ELIGIBILITY

By placing an order through our website, you warrant that:

  • you are legally capable of entering into binding contracts; and
  • you are at least 18 years old.

HOW THE CONTRACT IS FORMED

Your order constitutes an offer to us to buy a Product.
After placing an order, you will receive an email acknowledging that we have received your order (“Order”). This does not mean that your Order has been accepted.
All Orders are subject to acceptance by us.
The contract between us (“Contract”) will only be formed when we dispatch the Product.

WHEN ORDERS ARE NOT ACCEPTED

We may refuse an Order if:

  • you provide incomplete, incorrect, or fraudulent information; or
  • there is an error on our website relating to the Products you ordered (e.g., incorrect price or description), or the Products are out of stock.

If we cannot accept your Order, we will contact you and refund any amount paid.
Except where required by law, we are not liable for any loss or damage arising from unavailability of Products.

PRODUCT DESCRIPTIONS

We aim to ensure all Product information is accurate and up to date.
However, we cannot guarantee there will be no errors in descriptions or pricing, or that all Products will always be available.
We reserve the right to modify Product details, prices, and availability, but such changes will not affect already accepted Orders.
Except as required by law, we are not liable for any losses arising from inaccurate Product information.

PRICE AND PAYMENT

  • Prices and delivery charges are shown on our website, except in cases of obvious error.
  • Prices and delivery charges may change, but not for dispatched Orders.
  • We are not obliged to honor obvious pricing errors that a reasonable person would recognize as such.
  • Payment must be made through the methods specified on our website.
  • You are subject to the applicable user agreements of your chosen payment provider.
  • We are not liable for any payment method disruptions or errors.
  • We may change or discontinue payment methods without notice.
  • Payments must be made in full and free from any deductions or counterclaims.

CHARGEBACK

You agree to contact us before raising a chargeback or bank dispute.
If you file a chargeback without legitimate reason, we may submit evidence to dispute it and may decline future Orders.

CANCELLATION

We may cancel any Order before delivery for reasons such as:

  • events beyond our control; or
  • inability to supply the Product.

If your Order is cancelled, you will receive a full refund.
Except as required by law, we are not liable for any resulting losses or costs.

DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective Product, contact us within 14 days of delivery and include photos of the damage.
Do not dispose of the item until you receive confirmation from us.
We will respond within 5 working days.

RISK AND TITLE

Risk in the Products passes to you upon delivery.
Ownership transfers once we receive full payment.
If a shipment is lost or damaged in transit, contact us at support@lullaloom.uk, we will work with the courier to resolve the issue.

SPECIAL OFFERS AND PROMOTIONS

We may modify or terminate special offers or discounts at any time without notice.
All offers are subject to availability and may include additional terms.
We may limit promotions to one order per customer (based on email, billing, or shipping address).

OUR RIGHT TO VARY THESE TERMS

We may revise these Terms at any time.
When we do, we will notify you by updating the date at the top of this page.

WARRANTY

We warrant that all Products purchased will, on delivery and for 2 months thereafter, conform to their description, be of satisfactory quality, and be fit for normal purposes.
We will replace or refund defective Products reported within this period.
This warranty excludes damage caused by misuse, improper handling, or unauthorized repairs.

OUR LIABILITY

We are liable for losses that are a foreseeable result of our breach or negligence, but not for indirect, unforeseeable, or business-related losses.
We only supply Products for private use.
We do not limit liability for:

  • death or personal injury caused by negligence;
  • breach of title or quiet possession;
  • breach of satisfactory quality or fitness for purpose; or
  • defective products under consumer protection law.

COMMUNICATIONS BETWEEN US

“In writing” includes email.
You can contact us at support@lullaloom.uk
Notices are deemed received:

  • immediately when posted on our website; or
  • 24 hours after an email is sent.

EVENTS OUTSIDE OUR CONTROL (FORCE MAJEURE)

We are not liable for delays or failures caused by circumstances beyond our control, such as strikes, natural disasters, wars, transport disruptions, or government actions.
Performance is suspended during such events and resumed as soon as reasonably possible.

GOVERNING LAW AND JURISDICTION

These Terms and any disputes arising from them shall be governed by and construed in accordance with German law for business operations, and UK consumer protection laws for sales to UK customers.
You may bring legal proceedings in the United Kingdom or Germany.

ELECTRONIC COMMUNICATIONS

Using our Services, sending us emails, or completing forms constitutes electronic communication.
You consent to receive electronic communications, including agreements, notices, and disclosures.

OTHER IMPORTANT TERMS

  • We may transfer our rights under these Terms to another organization.
  • You may not transfer your rights without our written consent.
  • Each provision operates separately; if any are found invalid, the rest remain effective.
  • These Terms form the entire agreement between us.